SupportWindow Application
Descriptions
All SupportWindow products have a minimum 30
day Free trial!
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| SupportWindow is a matrix of applications that
work together to provide a complete remote desktop control and
file sharing solution regardless of individual needs. By making
each component available individually and registering them separately,
our users are able to purchase only that which they need. Below
is a brief description of each component. You can get in-depth
information about each application either by downloading the
application's help file from our downloads page or through our
online web help system. Of course if you don't find the
information you require, you may also send us a message through
our Contacts page. All help files are also included in the
application setup files and will be automatically installed with
the applications. (pricing
details) |
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SupportWindow Client-
Registration- Free Used in both
personal and business installations, it is used to connect to
and control any of the SupportWindow Server or Service products
as well as to login and administer the SupportWindow Console. (view
screenshot)
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| SupportWindow Server- Registration- Per installation
Used primarily in personal
applications where a user needs to be able to access a home PC
from work or vice-versa. (view
screenshot) |
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| SupportWindow Service- Registration-
Per installation Used primarily in business applications
to connect servers to SupportWindow Consoles for full time
server monitoring. Allows the servers to remain behind firewalls
without opening ports. These units automatically reconnect to
their consoles after network interruptions and allow full
control of the server including logon, logoff and reboot. May
also be used to receive incoming connections from SupportWindow
Clients similar to SupportWindow Server only allows logon and
logoff and reboot. Requires NT4.0, Windows 2000 or XP (view
screenshot) |
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| SupportWindow Console- Registration-
Per installation Used solely as the primary support desk
application. This unit allows connections from the SupportWindow
Host and the SupportWindow Service. When a Host or Service is
connected, the console operator may take control of that machine
and open remote desktop control sessions, file sessions, chat
sessions or send a SupportWindow Host into a presentation if Presentation Mode
has also been registered. Connections to Consoles also
require a client license. These may be static or subscription
licenses or any combination of the two. See Licensing for
details. Registration of the Console includes 5 static client
licenses. (see licensing) (view
screenshot) |
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| SupportWindow Presentation Mode- Registration-
Per installation Actually a module of the SupportWindow
Console this allows a console operator to send any connected
SupportWindow Host into a presentation where the Host user will
be able to view the console operator's desktop. Perfect for
software demonstrations and training. Multiple Hosts may view
the same presentation simultaneously. |
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SupportWindow Host- Registration-
Free Used solely to distribute to users for
connecting to a SupportWindow Console. The Host has no
capabilities other than to initiate a connection to a Console.
This is the mechanism that allows users one touch access to
support through firewalls. Since the Host user initiates the
connection firewalls are not an issue. Once connected the
Console operator takes over. This application is required to
view Console Presentations. When a Console is configured with an
address list, the Host will automatically download and install
the address list so that those Console addresses can be accessed
simply by picking the Console name from a list. This removes the
need for instructions to users on typing in addresses, as well
as typing errors. In organizations where many internal help
experts are running different consoles, they can all incorporate
the same list. In this way, any user within the organization may
connect to any of their internal experts easily.
(view screenshot) |
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